❓ FAQ
About jitaw
Frequently Asked Questions
Find detailed English answers to all your questions about deposits, bonuses, the VIP program, identity verification, and responsible gambling — all in one place.
Whether you are new to jitaw or an experienced player, you may have many questions. On this page we have provided straightforward, honest answers to the most frequently asked questions across five key topics — deposit methods, VIP benefits, identity verification, limits and controls, and the welcome bonus. If you can't find your question here, our 24/7 live chat support is always ready.
All FAQs
Deposit Questions
In most cases, deposits are credited to your account within a few minutes. Occasionally, mobile network delays can cause a slight wait. Once the payment is complete, you will receive a confirmation message on your phone — save that reference number. If it takes more than 15 minutes, contact us via live chat with your reference number and our team will resolve it quickly.
jitaw does not charge any additional fee on deposits. However, your mobile financial service — such as bKash, Nagad, Rocket, or Upay — may apply a small service charge according to their own policies. These charges are determined by the respective service's terms and are outside jitaw's control.
jitaw currently supports four mobile financial services — bKash, Nagad, Rocket, and Upay. All of these are widely known and used across Bangladesh. You can choose whichever method is most convenient for you; all methods work under the same process and with the same level of security.
The minimum deposit at jitaw is ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, and Upay. Transactions below ৳500 will not be accepted, so please make sure your deposit amount is at or above the limit before proceeding.
Open the Nagad app or dial USSD (*167#), go to the "Send Money" option, and send the amount to jitaw's designated Nagad number — the number will be shown on the payment page. Once the transaction is complete, paste the transaction ID you receive into the jitaw cashier and confirm. Your balance will be updated within a few minutes.
VIP Benefits
Members of the jitaw VIP program receive weekly cashback, which increases with each higher tier. Members at higher tiers also get faster withdrawal processing, a personal account manager, and early access to exclusive promotions. The more active your VIP membership, the more the benefits grow.
Each week, a portion of your net losses is returned to your account as cashback. The cashback rate depends on your VIP tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. Cashback is generally credited at the start of each week.
Tier progression depends on your overall activity on the platform — the more actively and consistently you play, the faster you create the opportunity to advance to a higher tier. To learn about specific turnover targets, contact us via live chat or at [email protected].
jitaw's VIP program has five tiers in total: Bronze, Silver, Gold, Platinum, and Diamond. The cashback rate increases and the exclusive benefits become richer with each successive tier. Diamond is the highest tier, offering up to 1.0% weekly cashback.
Identity Verification (KYC)
Yes, the name registered on your jitaw account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, your withdrawal may be held up. It is best to provide accurate information at the time of registration; if a change is needed later, you will need to go through a verification process.
jitaw secures all documents you submit through SSL encryption and uses them solely for the purpose of identity verification. Personal information is not shared with any third party. For more details, please read our Privacy Policy page.
Identity verification is needed for two main reasons — first, it confirms that the true owner of the account is the right person, and second, it prevents financial fraud and misuse. The KYC process is designed to protect your own account and funds. Once verification is complete, withdrawals become much faster and hassle-free.
A request for identity verification typically comes at the time of your first large withdrawal or if unusual activity is detected on your account. For new accounts, completing verification before your first withdrawal avoids any delays later. Responding promptly when a request is made keeps the process smooth.
If verification is rejected, you will usually be informed by email with a reason. This often happens when images are unclear or documents are expired. Take a clear, sharp photo and resubmit. If you are unsure about the reason, contact us via live chat or at [email protected] — our team will help you in English.
Limits & Controls
Yes, jitaw fully enforces the 21+ rule. Only individuals aged 21 or older may open an account and play. Age is confirmed during registration, and proof of age may be requested during the verification process. Accounts belonging to underage users will be closed.
Yes, a deposit limit feature is available to help you control your spending. Contact the support team to set a maximum daily, weekly, or monthly deposit limit. Reducing the limit takes effect immediately, but increasing it may require a waiting period — this protects you from making decisions driven by impulse.
A cooling-off is a temporary break where you can pause your account for a set number of days. Self-exclusion is longer-term — your account can be suspended for several weeks or even permanently. To activate either option, write to [email protected] or let us know via live chat. Our team will act quickly, no questions asked.
Watch for these warning signs: spending beyond your means, playing more to recover lost money, hiding your gambling from family or work, or being unable to stop. If you notice any of these signs, take a break and talk to someone you trust. Our responsible gambling page also has detailed information.
jitaw's support team is always here for you — reach out via live chat or at [email protected] without hesitation. Seeking help from a trusted family member or a professional counsellor is also very effective. Asking for help is not a weakness — it is a courageous step.
Welcome Bonus
If you wish to cancel a bonus before completing the wagering requirements, you can let the support team know. However, cancelling the bonus will remove the bonus balance and any winnings earned through it — only your original deposited funds will remain. Please read the terms and conditions before making a decision.
Wagering means you need to place a set amount in bets before the bonus funds can be withdrawn. At jitaw, wagering is calculated only on the bonus amount, not on the combined total of deposit plus bonus. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you would need to wager ৳1,500 × 15 = ৳22,500 to complete the wagering requirement.
The welcome bonus is 150% of your first deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and receive a ৳1,500 bonus, giving you a total balance of ৳2,500. Deposit ৳14,000 and the bonus is capped at ৳10,000, giving a total balance of ৳24,000. Depositing more than that will not increase the bonus beyond ৳10,000.
No, the welcome bonus applies only once per player — at the time of the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, all those accounts will be closed. jitaw enforces this rule strictly to ensure fairness.
First, create an account at jitaw and log in. Then go to the cashier or deposit page and make your first deposit of ৳500 or more using any method (bKash, Nagad, Rocket, or Upay). The bonus will be added to your account automatically. No separate code is required.
Yes, bonuses have a set validity period — if the wagering requirement is not completed within the allotted time, the bonus may expire. Details about the validity period are shown when you claim the bonus. It is a good idea to play regularly after claiming a bonus so that you complete the requirement on time.
Have more questions? We are always ready
For any question or issue, our 24/7 support team is ready to help you in English. Get an instant answer on live chat or send us the details by email.
Join Live ChatEmail: [email protected] · Live Chat: Available 24/7 (Bengali & English)