Responsible Gaming Commitment —
Stay safe with jitaw
jitaw believes online gaming should be a source of enjoyment, not stress. Play by our safe gaming guidelines and keep yourself and your family protected.
jitaw's Commitment
jitaw wants to be a trusted name for players in Bangladesh. This is not just about good games or fast payments — it is our core commitment to the wellbeing and safety of our players. We know that when gaming gets out of control, it can cause serious harm to a person's personal, family, and financial life.
That is why we have built a set of practical tools and guidelines to help players set limits, take breaks, and get help when needed. Responsible gaming does not mean stopping play — it means playing in the right measure, for the right reasons, and with full awareness.
Only people aged 21 or above may open an account and play on jitaw. Age verification is an essential part of our platform.
6 Ways to Stay Safe
jitaw gives you the tools to manage your own gaming experience.
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit beyond that amount. This is the most effective way to stay within your budget.
Time-Out Break
Use the time-out feature when you want to take a short break. Keep your account temporarily inactive for anywhere from 24 hours to 6 weeks. You will not be able to log in during this period.
Self-Exclusion
If you feel gaming is getting out of control, choose long-term self-exclusion. Activating this option will close your account and makes it difficult to reopen.
Loss Limits
Set a limit on how much you can lose within a given period. When you reach the limit, the system will alert you and prevent further bets.
Reality Check
A brief message will appear on screen at set intervals so you can see how long you have been playing and how much you have wagered. This helps you stay aware.
24/7 Support
If you run into trouble at any time, contact jitaw via live chat or at [email protected]. Our team is available around the clock to help in Bengali and English.
Warning Signs of a Problem
When gaming crosses the line from entertainment to a problem, certain signs appear. If any of the following apply to you, it is time to seek help.
You keep betting more and more to try to win back money you have lost.
You are cutting back time with family, friends, or work because of gaming.
You are using money set aside for household expenses, loan repayments, or other essential costs to fund your play.
You are hiding from family or friends how much you are playing or how much you are losing.
You feel restless, irritable, or anxious when you are not playing.
You have tried to stop playing but keep failing.
You are experiencing stress, sleep problems, or declining health related to gaming.
Help Yourself
jitaw's self-help tools are easy to use and always within reach.
Log in to your account
Go to your jitaw account and open the settings menu. Look for the "Responsible Gaming" option there.
Choose your limits
Set deposit, loss, or session time limits. Each option can be customised to suit your needs.
Confirm your changes
Lowering a limit takes effect immediately. A cooling-off period may apply when requesting an increase.
Get help if you need it
If you have trouble using the tools, contact our 24/7 live chat or reach us at [email protected].
Age Restrictions and Family Protection
To open an account and play on jitaw, a person must be at least 21 years old. Keeping underage individuals away from gaming is our highest priority.
If there are teenagers or children in your household, make sure they cannot access your device or account. Keep your password private and log out after gaming sessions on shared devices.
If you suspect underage access to any account, report it immediately to [email protected] — we will act quickly.
Responsible Gaming Tips
- Treat gaming as entertainment, not as a source of income.
- Only play with money you can afford to lose without affecting your household.
- Set a budget and time limit in advance and stick to them.
- Avoid gaming when you are under stress or feeling low.
- Take regular breaks and spend time with family and friends.
Our Policies and Commitments
Age Verification
jitaw verifies the age of every new account. We review the information provided at registration to confirm it is accurate. If there is evidence of underage use on any account, it is closed immediately and any deposited funds are returned in line with the applicable rules.
Self-Exclusion Process
If you feel gaming is causing you problems, jitaw gives you the option to self-exclude. Through this process, your account can be closed for a set period or permanently. For permanent exclusion, a mandatory waiting period applies before a reactivation request is accepted, ensuring the decision was not made in haste.
Deposit and Loss Limits
The minimum deposit on jitaw is ৳500 and the minimum withdrawal is ৳1,000. You can set a daily, weekly, or monthly deposit limit on your account. Lowering this limit takes effect immediately. A request to raise the limit takes effect after a minimum of 24 hours, which helps prevent impulsive decisions.
Access to Support
If you feel gaming is causing problems for you or someone close to you, please do not try to deal with it alone. Our support team is available 24 hours a day, 7 days a week, and can speak in Bengali. Contact us via live chat or at [email protected]. We will help without judgement and point you in the right direction when needed.
Online gaming carries financial risk. Before placing a bet, consider how much you can afford to lose. Never play with borrowed money or money needed for household essentials.
Responsible Gaming FAQ
Answers to common questions about responsible gaming.
Start playing safely — within your limits
Play on jitaw for fun, responsibly. See the links below to learn more about our games or support.